Customer Care

Customer Service

We strive to make sure that all products listed on our website are currently in stock and ready to ship straight from our hands into yours. In the rare event that an item you have ordered is not available (or we are unable to fulfill your order for any reason) we will notify you within 1–2 business days to arrange a full refund or an alternative item.

 

Return Policy

All products are returnable, but some restrictions apply. Please contact us for details. Items need to be returned within 10 business days upon receipt of item. Please return items to AHP Returns. 8403 Tahona Drive, Silver Spring MD 20903. Please contact us at shop@ahundredpockets or 301-318-9990 for an RMA number and shipping instructions. Customer pay for shipping the returned items. Credit in form of original payment method.

 

 Shipping

You will receive an order confirmation email once your order has been received. Your parcel will usually be shipped the next working day, unless you have pre-ordered a product, in which case you will be advised of estimated delivery times. All domestic and international orders are shipped through USPS parcel post. Once your order has been shipped you will receive an email confirmation. If you are expecting a parcel, please observe the estimated delivery times below before enquiring about your order.

 

Shipping within United States

All items will be shipped via USPS parcel post. Delivery time is approximately 2–5 business days. Priority and Express options are also available.

 

Shipping International

All international orders are shipped via USPS First Class Mail. Delivery time to most countries is anywhere between 3–14 business days.

 

Duties & Taxes

Any import duties and taxes charged once the parcel has reached the destination country must be paid by the recipient of the parcel. Please check with your local customs office about rules and regulations that may apply to you.

 

Pricing

We reserve the right to change our prices at any time and without notice. Please note all prices quoted on the store page are in USD and exclude postage.

 

Payment

All credit card payments are securely processed at the point of order via PayPal. Please ensure all of your contact details are correct when placing an order so we can contact you should there be any issues.

 

Privacy

If you opt in to receive the AHP newsletter, you may occasionally receive information about new work and products via email. Don’t worry though – we will never share or sell your information to any third parties. Unsubscribe instructions are at the bottom of each email.

 

Wholesale

If you are interested in stocking AHP products, please email shop@ahundredpockets.com
If you have any queries that are not answered here, please email shop@ahundredpockets.com

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